Care Coordinator

The Care Coordinator is the consistent voice families hear most often at Monarch. You'll keep the moving parts of each household's plan in sync: bookings, family check ins, specialist follow ups, caregiver scheduling, and the steady documentation that makes the rest of the clinical team's work possible.

• Maintain each household's master schedule and confirm visits in advance.
• Be the named contact for families: first call, last call, and most of the calls in between.
• Book and follow up on specialist referrals; chase results and ensure they land in the plan.
• Coordinate caregiver staffing across Home Care households, including overnight rotations.
• Keep the household record current: plans, contacts, shift notes, communications.
• Flag clinical changes to the nurse and physician so issues are reviewed early, not late.

• Three or more years coordinating in healthcare, home care, social services, or a related people heavy operations role.
• Excellent written and verbal communication, as you'll be the family voice of the practice.
• Comfort with scheduling tools and structured documentation.
• Eligibility to work in Canada.

• Direct experience with senior care or family caregiving.
• Comfort handling sensitive conversations with families navigating decline.
• Familiarity with PIPA / PIPEDA privacy obligations.

• Hybrid schedule, where most coordination work can be done remotely, with in office time for team and family meetings.
• Small team you'll get to know well: every clinician and household by name.
• Group benefits and professional development budget.
• Paid time off plus winter holiday closure.

Placeholder: compensation range will be disclosed during the first conversation. Negotiable based on experience.

Placeholder text, replace with the real compensation range before the role goes public.