Care coordination
Care Coordinator
Be the single point of contact for every Monarch family: scheduling, communication, and the quiet follow through that holds plans together.
- Full time · 1.0 FTE
- Victoria, BC (hybrid)
- Hybrid
Pending confirmationThis posting is indicative while the real opening is confirmed with our clinical team. Please treat the detail below as a description of the work rather than as a live vacancy.
The Care Coordinator is the consistent voice families hear most often at Monarch. You'll keep the moving parts of each household's plan in sync: bookings, family check ins, specialist follow ups, caregiver scheduling, and the steady documentation that makes the rest of the clinical team's work possible.
What you would do
- Maintain each household's master schedule and confirm visits in advance.
- Be the named contact for families: first call, last call, and most of the calls in between.
- Book and follow up on specialist referrals; chase results and ensure they land in the plan.
- Coordinate caregiver staffing across Home Care households, including overnight rotations.
- Keep the household record current: plans, contacts, shift notes, communications.
- Flag clinical changes to the nurse and physician so issues are reviewed early, not late.
What we are looking for
- Three or more years coordinating in healthcare, home care, social services, or a related people heavy operations role.
- Excellent written and verbal communication, as you'll be the family voice of the practice.
- Comfort with scheduling tools and structured documentation.
- Eligibility to work in Canada.
Also useful
- Direct experience with senior care or family caregiving.
- Comfort handling sensitive conversations with families navigating decline.
- Familiarity with PIPA / PIPEDA privacy obligations.
What we offer
- Hybrid schedule, where most coordination work can be done remotely, with in office time for team and family meetings.
- Small team you'll get to know well: every clinician and household by name.
- Group benefits and professional development budget.
- Paid time off plus winter holiday closure.
Compensation
Placeholder: compensation range will be disclosed during the first conversation. Negotiable based on experience.
How to apply
Send a CV and a short note about why this role interests you. We read everything that arrives.
Apply for this role